Frequently Asked Questions

 Just choose the model, size and colour, and any upgrades you want, click 'add to cart' then follow the payment instructions in the cart page. For any ad-hoc custom work that doesn't have a specific button please contact us for a quote and then use the 'Extra Payment' option once a price has been agreed upon. 

offline payment only available for the customer who collect the bike from the store .

so you can pay by debit card or bank transfer at the showroom ,

offline payment is not for the customer who want the bike to be delivered

if you want to pay by debit card or credit card , please checkout with paypal

then you can see the option - pay by paypal as guest ,(so you can use your credit card or debit card to pay directly )

 For postal orders returns are possible as long as the item is in boxed condition, just send the parcel back within 28 days and we will issue a refund for the bike, postage costs are covered by the sender. In the case of bicycles purchased from the shop, as long as the item is in new unridden condition we will accept returns and provide a refund. If the bicycle has been ridden we can still often issue a refund, less the cost of cleaning, and any parts that need replacing to bring the bike back to shop condition. All bicycles purchased from the shop must be returned within 7 days. 

 All of our bikes come with one year warranty that covers all metal parts in case of manufacturing error. The warranty does not cover rubber parts, accidental damage, wear and tear, or any damage caused by neglect or negligence. 

 We include a generous twelve months of free servicing with every bike, to be redeemed at Whitechaple Cycles. This includes three full services over the first year, at four-month intervals. We'll also always be on hand for any adjustments and repairs, just come by for a visit. 

We ship to the UK mainland per bike, Trade customers please contact us directly for bulk shipping discounts.

You will receive an e-mail with your Tracking Number and Tracking Web Page as soon as your purchase has been collected for shipping.

After receiving your payment, delivery usually takes 2-3 working days for UK mainland,